FAQs

Choose your preferred hat style and upload the logo you would like embroidered—it’s that simple. Our minimum order is 12 pieces, all using the same hat style and design. For the most competitive pricing, we recommend ordering quantities of 24, 48, 96, 144, or more, which can provide significant cost savings.

If you have any questions, please contact us through our website or call us at (530) 669-7845.

Every order includes a complimentary mockup for your approval prior to production. We also offer unlimited revisions at no additional cost.

Changes can be made within a limited time after placing the order. Once production starts, modifications may not be possible.

Shipping times vary based on your location, but most orders are delivered within a few business days. Our standard production time is approximately 10 business days to complete your order.

At this time, we only ship within the United States and do not offer international shipping.

Once your order is shipped, you will receive a tracking number via email.

All orders under $500 are subject to a $15.00 flat rate shipping fee, regardless of destination within the United States. Orders totaling $500 or more qualify for free shipping.

We use high-quality materials selected for durability, comfort, and long-lasting performance.

Yes, our products are designed for both work environments and daily wear.

We recommend following the care instructions provided with each product to maintain quality and longevity.

We aim to ensure accurate representation, though slight variations may occur due to lighting or customization.

Custom orders are non-returnable. However, if an error occurs due to our mistake, we will replace the order at no additional cost.

All orders require approval of a final proof prior to production. It is the customer’s responsibility to review and approve all details, including spelling, logo placement, colors, and sizing, before production begins.

Custom orders are non-returnable. However, if an error occurs due to our mistake, we will replace the order at no additional cost.

All orders require approval of a final proof prior to production. It is the customer’s responsibility to review and approve all details, including spelling, logo placement, colors, and sizing, before production begins.

If your item arrives damaged, contact us immediately and we will resolve the issue as quickly as possible.

You can reach out to us through our contact page or email, and our team will be happy to assist you. For faster support please call the office at (530)669-7845.